Refund Policy
Thank you for your purchase. In fact, we hope it is exactly how you expected it to be. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Returns Policy.
Returns
All returns must be postmarked within 14 days of the purchase date. Indeed, all returned items must be in a new and unused condition. With all original tags and labels attached.
Return Process
To return an item, please email us at info@gogreenmotorcycles.com to obtain a Return Merchandise Authorisation Number. (RMA Number). After receiving your RMA number, place the item securely in its original packaging and include your proof of purchase. Then Please mail your returned item to us via recorded delivery to the following address:
Go Green Motorcycles (London Motorcycle Shop ltd)
Attn: Returns
RMA#
Unit 9, Burgess Business Park,
Parkhouse St, London,
SE5 7TJ
Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable service if the item is of a significant purchase amount. Please do insure the item.
Refunds
After receiving your item and inspecting its condition. We will process your return or exchange. Please allow up to 7 days from the receipt of your item to process your return or exchange. Refunds may take 1 or 2 working days to appear on your payment card statement. This obviously depends on your bank or credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be exchanged or returned due to the fact they are Personal Protection Safety equipment.
- Motorcycle Helmets that conform to BSI and EU safety regulations.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our Returns Policy, please contact us at:
+44 0203 150 4423
info@gogreenmotorcycles.com
